Refund policy



At KneeToes, we want you to shop with confidence. If something isn’t quite right, our return and refund process is designed to be simple, transparent, and fair. Please review the policy below to understand how store credit, exchanges, and refunds are handled, along with the conditions and steps required to complete a return. This helps ensure a smooth experience for both you and our team.

Refund & Return Policy

  1. Store Credit or Exchange
    If the customer chooses store credit or an exchange, we will refund the full product amount as store credit.

  2. Refund to Original Payment Method
    If the customer chooses a refund to the original payment method, we will refund the original product amount. 

  3. Condition of Returned Products
    All refunds, in any form, will be processed only after the product reaches our facility and is confirmed to be unworn and in its original packaging.

  4. Defective Products
    We only accept worn products as returns in cases of defects. Customers have 30 days to return defective items.
    For defective products, we will refund the original product amount 

  5. Initial Shipping Cost
    The initial shipping cost is non-refundable in all cases, as the product has already been shipped to the customer.

 

 

Return Process

  1. Return Process

    1. To initiate a return or exchange, please email us at hello@kneetoes.us with the following information:

      • Your order number

      • Your full name

      • Reason for return or exchange

    2. Once we receive your request, our team will process it on priority and send you a prepaid return shipping label or QR code via email.

    3. You can use the shipping label to send the package via UPS, or show the QR code at any UPS or FedEx store where staff will process the return and provide you with a receipt.

    4. Refunds will be processed within 5 days of the product reaching our facility.

    5. If you have any questions or do not receive your refund, please contact us at hello@kneetoes.us.