Shipping & Delivery Policy

1. Order Processing Time

All orders are processed and dispatched within 2–3 business days from our warehouse. Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order is shipped, you’ll receive an email confirmation with tracking details so you can follow your package’s journey in real time.

If we are unable to ship within our stated time or within 30 days, we will request your consent to a delay or issue a prompt refund.

2. Shipping Method & Carrier

We ship via UPS or an equivalent national carrier. Delivery timelines vary depending on location but typically arrive within 2–5 business days after dispatch.

Expedited shipping options may be offered during checkout when available.

3. Shipping Rates

Free standard shipping on U.S. orders of $100 or more.

Flat $7.99 shipping on orders under $100.

4. Order Tracking

Once shipped, you’ll receive a tracking link via email. You can also access your order status by logging into your Kneetoes account.

5. Delivery Issues

If tracking shows “Delivered” but the package is missing, please check with neighbors and your local carrier office. 

If still not located after 48 hours, contact support@kneetoes.us. 

Risk of loss passes to you upon the carrier’s delivery scan; we will assist with a trace or claim.

6. Address Accuracy

Please double-check your shipping details before completing your order.
We cannot reroute packages once they are in transit, and replacements for incorrectly addressed shipments may incur additional charges.

7. Delays & Exceptions

While most orders arrive within the standard window, factors such as weather conditions, carrier delays, or peak-season volume can occasionally extend delivery times.
We’ll always do our best to keep you informed of any unexpected delays.

For assistance with your order:
📩 support@kneetoes.us
Please include your order number and tracking details (if available).